Solving QuickBooks Error PS060: A Complete Troubleshooting Manual

Understanding and Resolving QuickBooks Error PS060

QuickBooks is a powerful accounting software widely used by small to medium-sized businesses for managing their finances. Despite its many advantages, users occasionally encounter errors while using the software. One such error is QuickBooks Error PS060. This error usually arises when users try to update their payroll services, and it can be frustrating, especially when payroll deadlines are looming. In this article, we will delve into the causes, symptoms, and solutions for QuickBooks Error PS060 to help you resolve it efficiently.

What is QuickBooks Error PS060?

QuickBooks Error PS060 is a payroll-related error that typically occurs when users attempt to update their QuickBooks Payroll service. This error is generally linked to issues with billing information, service subscription, or internet connectivity. The error message may read something like, "Current Enhanced Payroll Service is Unavailable," indicating that there is a problem preventing QuickBooks from processing the payroll update.

Causes of QuickBooks Error PS060

Understanding the causes of QuickBooks Error PS060 is crucial to resolving it effectively. Several factors can trigger this error, including:

Billing Issues: One of the most common causes of this error is an issue with the billing information associated with your QuickBooks Payroll subscription. If your payment method has expired or if there’s a discrepancy in the billing details, QuickBooks may be unable to process the payroll update.
Subscription Expiry: If your QuickBooks Payroll subscription has expired, you will not be able to update or use payroll services, leading to Error PS060.
Server Issues: Sometimes, QuickBooks servers might be down or undergoing maintenance, causing a disruption in payroll services and triggering the error.
Outdated Software: Using an outdated version of QuickBooks or the payroll service can also lead to this error. QuickBooks periodically releases updates that include bug fixes, security enhancements, and new features. Failure to update your software may result in compatibility issues.
Internet Connectivity Problems: A stable and secure internet connection is essential for QuickBooks to connect to its servers. If there’s an issue with your internet connection, such as slow speeds or intermittent connectivity, you may encounter Error PS060.
Data File Corruption: Corruption in the QuickBooks data files or payroll data can lead to various errors, including Error PS060.
Firewall or Security Settings: Sometimes, overly strict firewall settings or antivirus programs can block QuickBooks from connecting to its servers, resulting in this error.

Symptoms of QuickBooks Error PS060

Recognizing the symptoms of QuickBooks Error PS060 is the first step toward resolving the issue. Here are some common signs that you might be experiencing this error:

Error Message: The most obvious symptom is the appearance of an error message when you try to update your payroll service, stating that the "Current Enhanced Payroll Service is Unavailable."
Inability to Process Payroll: If you’re unable to process payroll due to an error in QuickBooks, it could be a sign that you’re dealing with Error PS060.
Slow Performance: QuickBooks might start running slowly or become unresponsive when you try to access payroll-related features.
Connectivity Issues: You might experience difficulties connecting to the internet or the QuickBooks server when trying to update payroll.
Incorrect Billing Information: If you notice that your billing information is incorrect or outdated, it could be a sign that this is causing the error.

How to Resolve QuickBooks Error PS060

Now that we have a good understanding of what QuickBooks Error PS060 is and what causes it, let's move on to how you can resolve it. Here are several troubleshooting steps you can take:

1. Verify Your Billing Information

One of the first things you should check is your billing information. Follow these steps:

Open QuickBooks and navigate to the Account Maintenance page.
Verify that all the billing information, such as credit card details, is accurate and up-to-date.
If you find any discrepancies or outdated information, update it immediately.
Save the changes and try to update your payroll service again.

If the billing information was the issue, correcting it should resolve the error.

2. Check Your Subscription Status

Ensure that your QuickBooks Payroll subscription is active. You can check this by:

Going to the Payroll Center in QuickBooks.
Reviewing the subscription status. If it shows that the subscription has expired, you will need to renew it to continue using the payroll services.

If your subscription is active and you’re still encountering the error, move on to the next steps.

3. Update QuickBooks Software

Using the latest version of QuickBooks is essential to avoid compatibility issues. To update your software:

Open QuickBooks and go to the Help menu.
Click on Update QuickBooks Desktop.
In the Update Now tab, select Get Updates.
Once the update is complete, restart QuickBooks and try updating your payroll service again.

Updating the software may resolve any underlying issues causing Error PS060.

4. Verify Your Internet Connection

A stable internet connection is crucial for QuickBooks to update payroll services. To check your connection:

Ensure that you are connected to the internet.
Test the connection by opening a web browser and accessing a few websites.
If the internet is slow or intermittent, consider restarting your router or contacting your ISP for assistance.

Once you have a stable connection, try updating your payroll service again.

5. Check for Server Outages

If the issue persists, it’s possible that the QuickBooks servers are down for maintenance or experiencing an outage. You can:

Visit the QuickBooks Status Page or check their social media channels for any announcements regarding server issues.
If the servers are down, you’ll need to wait until they’re back online before you can update your payroll service.

6. Configure Firewall and Security Settings

Sometimes, firewall or antivirus software can block QuickBooks from connecting to its servers. To check and modify these settings:

Temporarily disable your firewall or antivirus software and try updating your payroll service.
If the update is successful, you’ll need to configure your firewall to allow QuickBooks to connect to the internet.
You can add QuickBooks as an exception in your firewall settings or contact your IT support for assistance.

After making these changes, re-enable your firewall or antivirus software to ensure your system remains protected.

7. Repair QuickBooks Data Files

Corrupt data files can also cause Error PS060. To repair these files:

Open QuickBooks and go to the File menu.
Select Utilities and then Verify Data. This tool will check your files for any issues.
If the tool detects any problems, select Rebuild Data to repair the files.

Once the repair is complete, try updating your payroll service again.

8. Contact QuickBooks Support

If none of the above steps resolve the issue, it’s advisable to contact QuickBooks Support. Their team of experts can help you diagnose and fix the problem. When contacting support, make sure you have your QuickBooks version, payroll subscription details, and error message information ready to expedite the troubleshooting process.

Preventing QuickBooks Error PS060 in the Future

While it’s not always possible to prevent every error, there are steps you can take to reduce the likelihood of encountering QuickBooks Error PS060:

Keep Your Software Updated: Regularly check for and install QuickBooks updates to ensure you’re using the latest version with all the necessary fixes and improvements.
Maintain Accurate Billing Information: Periodically review your billing information to ensure it’s up-to-date. This can prevent subscription-related errors.
Monitor Your Internet Connection: Ensure that your internet connection is stable and secure, especially when processing payroll updates.
Regularly Backup Data: Regular backups can protect your data and allow you to restore it if corruption occurs.
Review Security Settings: Make sure that your firewall and antivirus settings are configured correctly to allow QuickBooks to function without interruptions.

Conclusion

QuickBooks Error PS060 can be a significant hurdle, especially when you’re trying to meet payroll deadlines. However, with a clear understanding of the causes and solutions, you can resolve the issue quickly and get back to running your business smoothly. By following the troubleshooting steps outlined in this article, you should be able to fix the error and prevent it from recurring in the future. If all else fails, don’t hesitate to reach out to QuickBooks Support for professional assistance.